Consumer Scotland analysis of the impact on consumers in Scotland of the switch from traditional landlines to telephone calls over a broadband internet connection. The document is available in both PDF and HTML formats. We have also published a summary report.
Last updated 11 Dec 2023Consumer Scotland report exploring consumer behaviours and attitudes in relation to household water use, and how consumers may be encouraged to use water more sustainably. The document is available in both PDF and HTML formats.
Last updated 11 Dec 2023Consumer Scotland response to the Department for Energy Security and Net Zero and Ofgem Heat Networks regulation: consumer protection consultation. This document is available in both PDF and HTML formats.
Last updated 05 Dec 2023Research commissioned by Consumer Scotland on private water supplies which builds on previous research exploring the challenges and experiences of private water supply users in Scotland.
Last updated 04 Dec 2023A Consumer Scotland briefing on our latest energy affordability tracker designed to help improve understanding of how wider cost of living issues are impacting energy consumers. The document is available in both PDF and HTML formats.
Last updated 30 Nov 2023Consumer Scotland response to the UK Government Department for Science, Innovation & Technology (DSIT) Connectivity Consultation Reviewing the Broadband Universal Service Obligation. This document is available in both PDF and HTML formats.
Last updated 22 Nov 2023A letter to the Chancellor from Consumer Scotland Chief Executive Sam Ghibaldan on delivering household energy bill support this winter and the options available for the Chancellor at the Autumn Statement.
Last updated 17 Nov 2023A Consumer Scotland briefing on delivering household energy bill support this winter and the options available for the Chancellor at the Autumn Statement. The document is available in both PDF and HTML formats.
Last updated 16 Nov 2023Consumer Scotland's Annual Report and Accounts for the financial year 2022-2023.
Last updated 25 Oct 2023A literature and policy review of the UK Postal market over the past decade by EKOS, commissioned by Consumer Scotland.
Last updated 23 Oct 2023