Consultation launched on draft consumer duty guidance for public bodies
New duty to put consumer interests at the heart of strategic decision-making.
News
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Response to consultation on Heat in Buildings Bill
Consultation proposes new laws on energy efficiency and the way we heat homes and buildings.
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Consumer Scotland responds to Royal Mail stamp price increase
Director of Policy and Advocacy Douglas White highlights affordability issues for consumers
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Price cap fall welcome, but consumers still facing high bills and energy debt
Chief Executive of Consumer Scotland Sam Ghibaldan comments on the latest energy price cap announcement from Ofgem
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Consumer Scotland responds to Ofcom’s report on the universal postal service
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Consumer Scotland publishes Draft Work Programme for 2024-2025
Public consultation launched to help shape priorities for next year.
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Support for standard prices for UK postal services to protect rural communities
Consumer Scotland survey comes as Ofcom reviews future of universal postal service
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Rural communities in Scotland more at risk as UK landlines go digital
Survey shows greater vulnerability for consumers in remote areas.
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New Board member appointed to Consumer Scotland
Lesley Halliday becomes the fifth member of the Consumer Scotland Board.
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Why connecting with consumers should be integral to the thinking of regulators
A speech by Consumer Scotland Chief Executive Sam Ghibaldan on why good regulation should be based on a genuine understanding of consumers’ experiences and behaviours